We provide customer service with 5 minute response time

Customer Service and Support

We provide customer service with 5 minute response time for all of our customers. Get immediately in touch with engagement specialists and subject matter experts. Your time is valuable and your issues merit quick resolution. Included with all subscriptions.

Fast onboarding

Your time is valuable. We offer a proven and fast onboarding. This includes

  • Online webinars
  • On-site workshops
  • Onboarding success checklist
  • Follow-up and support

Included with all subscriptions.

Customer Success Management

We offer systematic customer success management model to help you and your team get most value out of EzyInsights.

Customer success management includes:

  • On-site and online training sessions
  • Introduction to new features
  • Review of your performance and advise
  • Regular management meetings to go over your performance and improvement opportunities

Included with enterprise subscriptions and group deals.

Consulting Services

We offer additional consulting services as required. We also offer packaged services as follows:
  • Audit your social and digital strategy. Get 3rd party opinion and advice on how to improve.
  • Audience segmentation analysis. We use our AI driven platform to identify your audience
Other consulting services regarding improving editorial workflow and digital strategies to be quoted separately.  

Custom Reports

Occasionally our customers need custom reports. Analysis, reporting and additional consulting services. Separate quote.

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